Have a question? View our FAQs below!
We’re here to help! Browse our FAQ questions below:
Delivery
We aim to ship orders within 1-3 working days after an order has been placed. All deliveries will be sent via royal mail 2nd class. This normally takes between 2-4 working days. This may be longer if there are problems within Royal Mail (such as strikes taking place)
Once your order leaves us, you will get a dispatch conformation email. If you need your items urgently, please get in touch prior to ordering and we will do out best to accommodate you.
We currently only ship to the UK and US
*Please note: you (the customer) will be responsible for any charges/payments that are requested by customs.
Returns
Unfortunately breakages can happen during the delivery service that are out of our control. If you open your parcel to find broken or faulty items. Please contact us at realmofcandles@gmail.com with your request, name, order number and an attached image of the broken items. We will then send you out a new replacement of your items.
Cancellations
If you wish to cancel your order before the item has been dispatched (usually between 1-3 working days), Please email us at realmofcandles@gmail.com and we will offer your refund.
If you wish to cancel after dispatch, Please return your products back to us so that we can process your return and refund.
Please note: the delivery charge is non-refundable (unless the item is damaged)
General
We test all of our products to make sure they are safe and performs well. Unfortunately faults can happen due to many reasons (such as debris on the wax, temperature of the room, size of the room, uncut wicks etc.).
To get the best out of your products, we recommend reading our care guides. If you are still unhappy about your purchase, please email us at realmofcandles@gmail.com so that we can help sort the issue.
returns policy
Last updated (23/01/2023)
Thank you Shopping with us. We hope you are happy with your purchases. However, if you are not completely satisfied, for any reason, you can return it for a full refund. Please read our return policy before you start the process.
- Our product return policy lasts for 30 days following your purchase. Once these 30 days have elapsed, we unfortunately will not be able to offer you a return.
- To process a return, your item must be unused, in the same conditions in which you received it. This includes the original packaging.
- Realm of Candles will notify you upon the arrival of the returned item. If the return is accepted, the refund will be approved, and you will receive the amount in the form of your original payment method. This may take up to 14 days after we have inspected and accepted the return.
- If there is a delay in the refund, check your bank account and talk to your bank directly. If they confirm that the payment has not arrived, you can contact us again. Please take into account that the appearance of the transfer in your bank account can take some days.
- Faulty/damaged items: We are really sorry if your item get to you damaged or faulty in any way. We will replace your items.
Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable for returns. However for faulty or damaged items we will refund your original delivery costs.
How to return your item?
If you wish to process a return or refund, lease contact us with the following details: Your name, reason for return, order number and an image of your broken product (if applicable) to realmofcandles@gmail.com
